Frequently Asked Questions

How can I check if an item is in stock?

We display live stock availability for all products on our website. When an item is marked as "In Stock," it’s available in our warehouse and ready to be shipped. If you see "Arriving Soon," the product is on its way from the manufacturer. For items marked "Special Order" or "Made to Order," we will source them specifically for you after placing your order. For more information on stock lead times, feel free to contact us.

Can I get a copy of my order details?

Yes, we send an email confirmation of your order immediately after it's placed. If you require a VAT invoice, simply reach out to us and we’ll provide it upon request. during this time you can still use your account as normal as usual.

Do you offer any additional discounts?

Our website always shows the best prices we can offer. However, by subscribing to our newsletter or following us on social media, you can access exclusive deals and special offers that may not be available otherwise.

How do I contact your customer support?

We’re here to help! You can reach us by phone at 0161 511 5520, by email at sales@amorebath.co.uk, or via live chat on our website. Our support team is available Monday to Friday, from 9 am to 5 pm (excluding bank holidays). For any order inquiries, please have your order number, email address, and billing information handy to speed up the process. You can also track your order status through your online account. If you ordered as a guest, you can create an account using the same email address and manage your orders easily.

What is your returns policy?

We offer a hassle-free returns process! You have 14 days from the delivery date to return any item. We ask that all returned products be in new condition and in their original packaging. If you need assistance with returning your items, our team can help you arrange a return, though collection fees may be higher than the original delivery cost. Contact us for more details.

Do you offer design services for bathrooms?

Yes, we provide a personalized design service for customers in areas near our showrooms. Our experts can visit your location, take measurements, and offer you a detailed 2D plan or 3D render of your bathroom. Please contact your nearest Bathotileo Ltd showroom to book a design consultation.

Can I apply for a Trade Account?

Yes! If you are a professional like a plumber, bathroom fitter, heating engineer, builder, or property developer, you can apply for a Bathotileo Ltd Trade Account. As a trade member, you'll receive a 10% discount on your first three orders when you spend over £500 (ex. VAT).

Do you deliver to my area?

We offer delivery services 5 days a week, covering most parts of the UK. If you're located in a remote area, delivery might be subject to additional charges. Please enter your postcode at checkout to check delivery options and potential surcharges for your area.

What should I do if part of my order is missing?

Upon delivery, please check your order thoroughly. If anything is missing, contact us immediately with your order number, and we’ll resolve the issue as quickly as possible.

How do I care for my bathroom products?

We provide detailed care and maintenance guides for many of our products to help you keep them in top condition. Look for care instructions on the product page or contact our team for advice on maintaining your bathroom fixtures and fittings.

Can I cancel or amend my order?

If you need to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but if your order has already been dispatched, you may need to return it after delivery.